Hi. I’m Marla. Gimme a Minute. I wanna talk to you about how to handle cranky people. Have you had this happen?
Let’s say you’re doing the week’s shopping, you have a full cart of groceries. A person appears behind you in line, but you don’t offer to let this person go ahead of you because the checker has already started on your sale. And, of course, there aren’t any other check stands open.
The checker, in training, finally finishes.
Your pen suddenly doesn’t work and you can’t write your check. You dig through your stuff to find your back up pen, your keychain breaks. Every card tag from all the stores you shop at go flying.
Now, just behind your left ear, you hear a sigh, you know, the big heavy audible sigh, and it comes with eye rolling and foot tapping.
Wouldn’t it be perfect if you could just turn to that person and say look, you wanna switch days and be the one getting sighed at?
But, and I say this to you, be warned. You may be face to face with one of the Cranky people. There may be nothing you can do or say to make this person not cranky.
For your own safety, assume they’re committed to being cranky, and the only way you can “win,” as if there is a winner or a loser here, is to know that your bad day is going to improve immensely, as soon as you smile, say have a nice day, and walk away.
I’m Marla, thanks for listening. See ya.